What Information Do We Collect About You?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How Will We Use The Information About You?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. The NVM will not share your information for marketing purposes with companies outside The NVM. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
Access To Your Information And Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
National Videogame Museum, Castle House, Angel Street, Sheffield, S3 8LN
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
What Are Cookies?
A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognise and tailor our site to you and it won’t harm your computer or you. You can read more about cookies at Wikipedia.
Opting Out Of Cookies
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. If you’d like detailed instructions as to how to delete cookies please visit Civic UK.
List Of The Cookies We Use At The NVM
We use Google Analytics’ cookies to anonymously track the use of our website from those who visit.
Our Safeguarding Policies
The National Videogame Museum is committed to safeguarding children and vulnerable adults engaging with the museum, whether they are visiting as a part of a group, educational visit, with family or in any other capacity. We are committed to providing an enjoyable, safe environment for our visitors and staff by following the policies and procedures set out in the museums Safeguarding Policy and Anti-harassment Policy.
Non- Discrimination And Anti-Harassment Policy
The National Videogame Museum is dedicated to providing services and experiences for everyone regardless of gender, sexuality, age, disability, physical appearance, body size, race, or religion. For this reason, we will not tolerate any form of harassment on our premises. Anyone found to be defying our policy risks being ejected from the premises without refund. In extreme cases we may involve the police.
What Is Harassment?
- offensive verbal or written comments about gender, sexuality, age, impairment, physical appearance, body size, race or religion
- showing sexual images in public spaces. Discussion or images related to sex, pornography, discriminatory language or similar is welcome if it meets all of the following criteria:
- organisers have specifically granted permission in writing;
- it is necessary to the topic of discussion and no alternative exists;
- it is presented in a respectful manner, especially towards women and LGBTQIA people; and
- attendees are warned in advance in the programme and respectfully given ample warning and opportunity to leave beforehand.
- intimidation, stalking or following
- photographing or recording someone without their permission
- sustained disruption of events
- uninvited physical contact
- uninvited sexual attention
Participants asked to stop harassing behaviour must comply immediately or risk being ejected from the premises.
What Should I Do If I Am Being Harassed?
Please inform your nearest Crew member or other member of NVM staff. We can move you into a safe space until the incident is dealt with if needed.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer
Phone: 0114 321 0299
Post: National Videogame Musuem, Castle House, Angel Street, Sheffield, S3 8LN